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Refund & COVID cancellation policy

Buyers should be aware that the initial deposit of $600 for this trip is a non-refundable deposit (besides as indicated below), any payments a customer has made after this is fully refundable upon request of cancellation and incurs no cancellation fee. In this event please contact the QUT snowriders through our email or Facebook page as we can and have in the past, offered other solutions to club trippers.

In the event of a trip cancellation due to COVID-19 restrictions, all receipt holders will be given a full refund including the otherwise non-refundable deposit. COVID-19 restrictions include the trip’s own travel restrictions, Brisbane lockdown, Queenstown lockdown and the condition of quarantine that affects further travel plans. This does not include personal quarantine due to prior travel/restrictions, travel restriction outside of Brisbane/Queenstown, self-isolation due to Covid-illness or Covid testing; such personal circumstances that do not affect the viability of the trip are not covered by our Covid refund guarantee.